Everything you need to know, without the technical confusion.

An eSIM is a digital SIM built into compatible devices. It lets you add a mobile data plan without inserting or replacing a physical SIM card.

After checkout, you will receive the installation details by email. Depending on the plan and device, this may include a QR code, manual activation details, or setup instructions.

Most travel eSIM plans are designed for mobile data. Traditional calls and SMS are usually not included unless the specific plan details say otherwise. You can still use apps such as WhatsApp, FaceTime, Telegram or email through mobile data.

Yes. On dual-SIM devices, you can keep your regular SIM active for calls and messages while using the eSIM for mobile data. Be careful with roaming settings on your main SIM, as your regular carrier may charge roaming fees.

Check the eSIMConnect compatibility list or open your phone settings and look for an option such as “Add eSIM”, “Add Cellular Plan” or “Add Mobile Plan”. Compatibility can vary by model, country of purchase and carrier version.

Yes. Your device must be carrier unlocked to use a travel eSIM. If your phone is locked to one mobile operator, it may block the installation or use of another eSIM profile.

Only when the specific device and plan support it. Review the compatibility information before purchase, because support can vary by device model, region and plan type.

We recommend installing the eSIM before your trip while connected to stable Wi-Fi. Do not enable mobile data for the eSIM until you are ready to use it at your destination, unless your plan instructions say otherwise.

Yes. You need a stable internet connection to install the eSIM profile. We recommend using Wi-Fi during installation. After the eSIM is installed and activated, it connects through the supported local mobile network at your destination.

Open your device mobile network settings, choose to add an eSIM and scan the QR code sent after purchase. Keep the QR code available on another screen or device while you install it.

Usually no. Most eSIM profiles can only be installed once, so do not delete the profile unless support instructs you to do so.

Plan validity usually starts when the eSIM is activated or first connects to a supported network, depending on the specific plan. Some plans must be activated within a limited period after purchase, so always follow the instructions sent with your order.

Data roaming normally needs to be enabled for the eSIM line. To avoid unexpected charges, make sure mobile data is assigned to the eSIM and review the roaming settings on your regular SIM.

Hotspot or tethering may vary by destination, plan type, device and local network. Check the plan details before purchase or contact support if you need hotspot specifically.

Your regular SIM may remain active for calls and messages while the eSIM is selected for mobile data. Your regular carrier may charge roaming fees for calls, SMS or background roaming on your main SIM.

Top-up availability depends on the specific plan. If additional data is available, it will be shown in the plan or order details. Otherwise, you may need to purchase a new plan for the destination.

Make sure the eSIM is selected for mobile data, data roaming is enabled for the eSIM line if required, and any APN instructions included with your order have been applied. Then restart your phone.

Confirm that the QR code has not already been installed and that your device is connected to the internet. If manual installation details were provided, you can use them from your device mobile network settings.

Make sure you are inside the plan coverage area, select network mode automatically and restart the device. If the issue continues, contact support with your order number, destination and device model.

Send your order email, destination, device model, current location and screenshots of your eSIM mobile data settings. Never publish your QR code publicly.

Your installation information is sent digitally after purchase to the email address used during checkout.

Refund eligibility depends on the order status and whether the eSIM has been installed, activated or used. Review the applicable refund policy or contact support with your order details.

Contact support as soon as possible with your order details. If the eSIM has already been delivered, installed or used, available options may depend on the order status.